Our Policy

Booking and Methods of Payment – We accept cash and credit cards.

Shipping orders, we require payment to be finalized in full at the time of booking. 

Cake pick up orders We require 50% deposit to confirm your orders at the time of booking, Balance can be paid before or at time of pick up. Our schedule is often booked 10-14 days in advance, so we highly recommend getting your order placed with payment as early as possible. We do hit our limit each week and cannot take orders past that limit due to the quality of work we strive to place into each order. If you have inquired about an order but have not placed your payment to secure your date by the time our weekly limit is reached, we will not be able to add your order to our schedule at that point. 

Cancellation Policy – The deposit is non-refundable if order is already processed/baked/or ready for pick up. All custom orders deposit is nonrefundable.

The payment is transferable to another event within one (1) calendar year of our receipt of your payment if order is not processed or baked.

Additional Charges – Depends on way of payment,A 2.5% non-cash fee will be charged to credit card payments. Cash payments can be made in person after arranging via text msg for an appointment to secure your order. 

Changes – You may make reasonable changes to the design of your cake up to 1 week prior to your event, with exception to wedding cakes. All wedding cake designs and details must be finalized 2 weeks prior to the wedding. Additional decorating charges may be added to your order, depending on the nature of the changes. 

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Fresh Flowers – If you wish to have fresh flowers arranged on your cake, it is your responsibility to supply the flowers (whether they are self-sourced or ordered through your event florist). In choosing to have fresh flowers arranged on your cake, you acknowledge that fresh flowers are not food products, and may be toxic or contain pesticide/herbicide residues, dirt, insects, and/or other contaminants. we will gladly arrange these flowers on your cake for you. However, all responsibility for the freshness, color, overall condition, and cleanliness of the flower's rests with you.

Our Obligation – We take our obligation to provide your cake very seriously. However, should an unforeseeable event occur that prevents us from fulfilling our obligation and forces us to cancel our agreement with you, we will refund your payment in full. In addition, if at all possible, we will work with you to find another qualified pastry chef or local bakery to assist you with your cake and will communicate your specifications to the new baker/designer.

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Liability for Mistakes – While we make every effort to provide exactly the flavors, fillings, decorations, sizes, shapes and colors you have requested, the creation of a cake is an art that cannot be copied and may be subject to slight variations and/or errors by the creator(s).

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Limitation of Liability – Cake Bake Factory will endeavor to perform its services in a professional manner and provide the best customer experience possible. In the event that our products or services do not meet our high standards, or the client is dissatisfied, we may--at our discretion--refund the amount paid for those products and services partially or fully. Our total liability is hereby limited to amounts paid to us for its goods and services. we will not be liable for any special, incidental, punitive, or consequential damages, whether foreseen or unforeseen, regardless of whether liability is based on breach of contract, breach of express or implied warranty, negligence, strict liability, tort, or otherwise.

Photographs of Your Cake – We reserve the right to take and use our own photos of your cake(s) to use for marketing and promotional purposes without compensation to you. We may also request photographs from your photographer for the same purpose, although we would credit the photographer in our marketing (if the photographer agrees thereto).

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Cake Pickup Instructions

Important instructions for preparing your car and delivering your cake. 

Generally, your cake will be packaged in a sealed box to protect your cake from dust, rain or foreign objects (with the exception of extremely large or gravity defying cakes that may not fit packaging)

The best way to transport your cake is in the back of a van, station wagon or SUV. If none of these options are available, it is possible to transport smaller sized cakes in the floorboard of a car, however this is a last resort due to the potential for damage.

Under no Circumstances should a cake be transported on a vehicle seat. (It is also highly discouraged to transport your cake on someone’s knee/lap)

Please prepare the back of the vehicle in advance of picking up the cake by clearing out any loose objects and vacuuming/shaking out any debris.

On warm days, it is imperative that your vehicle have a working cooling unit (air conditioning). Please run it before your pickup until your car’s interior is cool

Allowing pets to be in the car during a cake transport is strongly discouraged.

Driver must take extreme caution, keeping the vehicle level at all times, especially when turning corners, and must avoid any sudden acceleration, cornering or aggressive braking.

Please adhere to the agreed-upon pick up time.we operate from a commercial kitchen and meet only for pick up on limited schedule.

Cakes should be stored in a refrigerator until the time of your event. We recommend removing from the refrigerator 30 minutes and allow it to come to room temperature before serving.Upon arrival at the event venue, be sure to set up the cake in a cool display area away from sunlight (and away from anywhere sunlight might move to) without delay.

Cake Pickup Disclaimer​

When opting to pick up your wedding or specialty cake please understand that transporting this type of cake requires all of the above pre-arrangements, and you agree to prepare your vehicle in advance accordingly.

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You acknowledge that once you have picked up your cake, Cake Bake Factory cannot be held liable for any damage or failure that may occur once the cake been handed to you or during transport, handling, set up or display. Once you have the cake, it is your responsibility to transport it directly to the event venue and not leave it unattended in your vehicle or anywhere outside.